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FAQ's
  • Q. Is the connection always on?
    A. Your wireless Internet service is always on 24x7.
  • Q. Is there a long term contract?
    A. Yes. Minimum 12 month - 36 month subscriber agreement

  • Q. What are our coverage areas? What range can be expected?
    A. The range is typically about ten miles from the tower closest to you. Mt. Penn
  • Q. What type of computer is required?
    A. Any computer that is capable of making an Ethernet connection can be used. This includes Windows, Apple and Linux machines. As always, it is best to use a recent version of the operating system software.

  • Q. Is special software needed?
    A. No special software is required. Canopy provides the radio management and authentication software that maintains the privacy and security of your wireless transmissions. No other special software is required, but as with most Windows software, it is advisable to have your Windows installation CD available or have the files on your hard drive.
  • Q. I've heard that interference can cause problems with wireless broadband. How is Canopy better?
    A. Unlike other wireless technologies, such as WiFi, Canopy was designed from the ground up to reject interference. In addition, Canopy operates in the unlicensed 5Ghz band which is much less crowded than the 2.4Ghz and 900Mhz bands used by other products.

  • Q. Is the Canopy wireless system secure?
    A. Yes. Canopy uses a method of encryption known as DES that is much stronger than the WEP encryption used in WiFi, for instance. Canopy is sold into the public safety market and is even being used by the Federal government as an overlay for disaster and terrorist response networks, so you know that security was built-in.
  • Q. Is VPN access supported?
    A. Canopy is completely transparent to your VPN. Canopy acts as a 'bridge' and passes all VPN protocols. However, Canopy does not have any built-in VPN capability of its own. If your application requires a VPN, you can use Canopy but you will still need a VPN solution as well.

  • Q. Can I get a static IP with Canopy?
    A. Yes. One is given with the subscriber agreement. More IPs are available to users who need them for an additional $10 per month. Static subnets are also available at an additional charge.
  • Q. What are the determining factors for indoor vs. outdoor installation?
    A. The radio technology we are using is basically line of sight. In some cases you can achieve a good connection through a window with an indoor setup. However, in many cases the Canopy unit needs to be placed on the outside of your building.

  • Q. Who does the install?
    A. Professional installation is available directly through RMI starting at $____. Our installers are experienced, trained and certified as Canopy professionals.
  • Q. What is actual length of time for install?
    A. Inside installations can be very quick/30 minutes-1 hr.. Exterior installations typically take about 1-4 hours based upon the site survey and scope of work process.
  • Q. For outside installations is there an antenna placed on the roof?
    A. The Canopy unit is typically mounted on a small bracket that attaches to the eave or other high place on the building. In some cases a tripod and mast on the roof may be necessary to achieve additional height. (non-penetrating roof mount)
  • Q. How long after order is placed will service be working?
    A. Under a normal installation procedure RMI can have your access on same day. Professional installations are currently being scheduled 2-3 days from receipt of agreement.
  • Q. When does the monthly charges begin?
    A. RMI begins charging for service upon the date of the first successful wireless connection.
    Normally after the installation is completed and SLA(service level agreement) tested.

  • Q. Can you upgrade or downgrade the original speed chosen? if so, what does it entail, what are fees? Is new equipment needed? Will we buy back old equipment?
    A. Upgrades are provided at no charge. There is a $50 fee to downgrade. The equipment does not change.
  • Q. Is service assymetrical?
    A. RMI wireless service is asymmetrical (the faster 'down' than 'up'). This is how most Internet traffic flows - "down" (towards the user).
  • Q. What are the termination fees?
    A. There usually is no 'termination fee' when the Canopy unit is returned 100% in original working condition.
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