A local school district had a request to put a camera at a door entrance to view traffic entering and exiting the facility.
Although this was a simple project, Radio Maintenance went above and beyond the customers’ expectations. Evidently, the project was not financially attractive to the larger video suppliers. Knowing Radio Maintenance’s radio expertise and dedication to any project large or small they called upon us for assistance.
A competitor was also assessing this project and came in well over the school district's budget. Radio Maintenance stayed true to budget, offering the school district not only everything they required but more.
We viewed the proposed location, made some suggestions, spoke to their IT department, and proposed a simple and relatively inexpensive solution to their problem. We installed a stationary, IP color camera that tied to their existing cameras in the main office. Being an IP protocol camera, the principal could view the site from his laptop computer during the times when the office staff was inundated with parents and children. We also added an alarm for after hour’s activities to limit the risk of unwanted visitors.
In a time of budget limitations, Radio Maintenance supplied a product and service well under their budget. Do you have a similar requirement?
Recently we had a request from a school district to investigate the possibility of utilizing their school issued smartphones to access their two-way radio system.
The issue at hand was interfacing their phones to an analog repeater system. We had successfully linked the entire district together using control stations and gateways to back up their emergency evacuation system. We knew the request would be a challenge, but we were confident we could find an acceptable solution for our customer.
Through research, we found a potential software application. The software application required an IP connection. We had to explain(or expand?) the system design and ask for the proper credentials to enable their repeater to interface with the application through the IP address. Success! They can now access the radio system from anywhere in the world where they have a wireless cellular and/or WiFi connection. Now the administration as well as the facilities management team can access the radio system in the event of an emergency. Word of this has spread to not only neighboring schools but municipal entities such as airports who now have budgeted for the application.
A very large school district with a significant number of elementary schools, several middle schools and a large senior high school reached out to RMI, to see how we could help them with a security/safety issue. RMI, using the schools existing intranet tied all the school’s buildings together with one transmission every school administrator would receive an emergency notification with the ability to communicate back. Another slightly smaller school district really liked our design concept (ROIP) but had a unique need. Their issue was in building announcements. The principal, not always in his/her office, had to replay radio transmissions to the office to make announcements. We provided a way to connect their two way radio to the in house PA system, provided the principal’s portable radio with a unique code thus allowing announcements and dismissals from anywhere on the building campus. A bonus was upon bus dismissals, the proctors could remain at the student loading/unloading areas and announce wat busses had arrived. This greatly enhanced safety, security, and embarking/disembarking efficiency.
An international firm approached Radio Maintenance concerning their lack of internal communications between manufacturing plants within that division.
Radio Maintenance, utilizing its knowledge of VOIP, immediately began a series of conference calls to assess the customers’ expectations and establish a timeline for the project.
Radio Maintenance began their solution search by products, pricing, and delivery. We immediately began cross-referencing product offerings, evaluated product features and benefits and upon compiling the data provided this information to the customer for their review. After reviewing the pros and cons with our customer we had narrowed the suppliers, confirmed delivery dates that were acceptable to our customers required timeline expectations. Through careful evaluation and extensive planning, we were able to provide a true and complete offering to solve our customers' communication issues.
We were awarded the contract and provided the customer with a solution to allow VoIP (voice over IP) via two-way radio from their regional control room to every manufacturing facility in the US and abroad. The customer was so pleased they extended a maintenance contract to Radio Maintenance to maintain all their existing equipment at their main facility site.
Having solved a video requirement for a unique manufacturing process, our customer again called on the expertise of the Radio Maintenance sales and service staff. This request required the remote viewing of an ingot in an oven. The temperature had to be at a specific level for a set duration, the ingot then had to be removed and sent to the next process within a very specific time constraint. To maintain the integrity of this requirement, timing of this process it was imperative that the customer be able to ‘view’ the ingot inside the oven for visual cues of timing.
Radio Maintenance supplied an IP camera and custom water-cooled enclosure that allowed a clear view of the steel ingot. The temperature casts off a very intense glow that distorted the picture. We selected video equipment that was specifically designed to operate at extreme temperatures with intense blooming effects. Our equipment offering successfully transmitted a crisp picture under those extreme conditions. The operator had to robotically pick up the steel ingot to safely remove it from the oven. This camera system provided the operator with every visual angle needed to complete the process timely and safely.
Radio Maintenance Inc. solved another custom requirement and has made a happy customer. The customer was so pleased we were brought in on the video requirements for their extruders and were able to mesh the use of two-way radio into the project.
With the narrow banding deadline looming and the expansion of equipment and lines in operation at the facility, our customer’s management team came to Radio Maintenance for their professional advice.
In addition to the narrow banding deadline, we faced and extremely loud noise environment as well as the requirement that every radio be FM Intrinsically safe. We were under a budget guideline as well as an FCC deadline. The customer wanted future expandability for alarms and text data to employees. In addition, the customer wanted to see the new system in operation prior to committing to the entire project.
With those obstacles to overcome the Radio Maintenance team leaped into action. We determined that their license would have to be modified to include a digital designator. Our in house inventory of demo equipment allowed us to supply the customer with a digital repeater. Because of the intrinsically safe requirement, we had to rent portable radios and accessories to test at their facility. The customer was absolutely astonished at the clarity of the digital radios and the lack of background interference from the equipment.
Radio Maintenance was given a purchase order to proceed and we custom programmed their radio to exceed their performance expectations.
An extremely large manufacturing facility upgraded an aging radio system from analog to digital. In addition to more crisp communications and better in building coverage, RMI was able to provide a bonus. After extensive research, we found an app that sent an audible tone and text message to both supervisory and maintenance personnel. This not only saved manufacturing down time but allowed the maintenance individual closest to the failure to respond to the exact location of the machine that failed or was about to fail.
A large health care facility with multiple buildings had a need for a communication solution for their building to building personnel issues. They came to Radio Maintenance for a professional solution to solve their needs.
After meeting with the customer, we determined the most appropriate path for a successful project was to arrange to supply a test repeater and a significant number of handheld portable radios. We wanted the customer to hear and witness firsthand the communication coverage they could expect. We wanted to assure that we had solid signal and clear voice communications wherever the personnel worked in the multi facility complex.
Our solution was an onsite repeater that boosted the range of the portable radios between and within the confines of the buildings. We had the customer apply for a repeater and (5) mobile only frequencies. The personnel could use the radios in a scanning mode to pick up any emergency repeater communications. They had the flexibility of using the radios in a simplex mode within their primary building assignment. We also added an “identifier” to every radio so the users ID would appear after every transmission. Thus, in the event of a serious issue, the staff could identify the user, their assigned work area and respond to his or her situation. We also enabled emergency buttons which emit an audible tone over the specific radio frequency as an additional layer of employee security.
Radio Maintenance has solved their communication issues and extended our working relationship to video surveillance. We are "more than just radio” providing services and solutions for both radio and video surveillance.
Recently a very large player in the hospitality industry began to overhaul their radio systems. RMI supplied test equipment and determined the proper location of their fixed antenna system equipment to optimize communication coverage. When designing the system, we did so that in the future any security concerns could be acknowledged simultaneously between their designated facilities. In the future it can also be expanded upon to include manufacturer’s as well.
Public Safety Solutions Case Studies:RMI has a long and storied history with Public Safety. Whether it be the Federal agencies, State, municipal or other entity we have and continue to service this sector. From assisting with the installation and maintenance of multiple 911 centers, to subscriber units and accessory sales to recording device and video equipment. Most if not all our products are listed on COSTARS. RMI’s 65 years of sales and service expertise is available to you and just a call or click away.