VOIP (Voice Over IP):
An international firm approached Radio Maintenance concerning their lack of internal communications between manufacturing plants within that division.
Radio Maintenance, utilizing its knowledge of VOIP, immediately began a series of conference calls to assess the customers’ expectations and establish a timeline for the project.
Radio Maintenance began their solution search by products, pricing, and delivery. We immediately began cross-referencing product offerings, evaluated product features and benefits and upon compiling the data provided this information to the customer for their review. After reviewing the pros and cons with our customer we had narrowed the suppliers, confirmed delivery dates that were acceptable to our customers required timeline expectations. Through careful evaluation and extensive planning, we were able to provide a true and complete offering to solve our customers' communication issues.
We were awarded the contract and provided the customer with a solution to allow VoIP (voice over IP) via two-way radio from their regional control room to every manufacturing facility in the US and abroad. The customer was so pleased they extended a maintenance contract to Radio Maintenance to maintain all their existing equipment at their main facility site.
Custom Video Application:
Having solved a video requirement for a unique manufacturing process, our customer again called on the expertise of the Radio Maintenance sales and service staff. This request required the remote viewing of an ingot in an oven. The temperature had to be at a specific level for a set duration, the ingot then had to be removed and sent to the next process within a very specific time constraint. To maintain the integrity of this requirement, timing of this process it was imperative that the customer be able to ‘view’ the ingot inside the oven for visual cues of timing.
Radio Maintenance supplied an IP camera and custom water-cooled enclosure that allowed a clear view of the steel ingot. The temperature casts off a very intense glow that distorted the picture. We selected video equipment that was specifically designed to operate at extreme temperatures with intense blooming effects. Our equipment offering successfully transmitted a crisp picture under those extreme conditions. The operator had to robotically pick up the steel ingot to safely remove it from the oven. This camera system provided the operator with every visual angle needed to complete the process timely and safely.
Radio Maintenance Inc. solved another custom requirement and has made a happy customer. The customer was so pleased we were brought in on the video requirements for their extruders and were able to mesh the use of two-way radio into the project.
Digital at a Manufacturing Site:
With the narrow banding deadline looming and the expansion of equipment and lines in operation at the facility, our customer’s management team came to Radio Maintenance for their professional advice.
In addition to the narrow banding deadline, we faced and extremely loud noise environment as well as the requirement that every radio be FM Intrinsically safe. We were under a budget guideline as well as an FCC deadline. The customer wanted future expandability for alarms and text data to employees. In addition, the customer wanted to see the new system in operation prior to committing to the entire project.
With those obstacles to overcome the Radio Maintenance team leaped into action. We determined that their license would have to be modified to include a digital designator. Our in house inventory of demo equipment allowed us to supply the customer with a digital repeater. Because of the intrinsically safe requirement, we had to rent portable radios and accessories to test at their facility. The customer was absolutely astonished at the clarity of the digital radios and the lack of background interference from the equipment.
Radio Maintenance was given a purchase order to proceed and we custom programmed their radio to exceed their performance expectations.
An extremely large manufacturing facility upgraded an aging radio system from analog to digital. In addition to more crisp communications and better in building coverage, RMI was able to provide a bonus. After extensive research, we found an app that sent an audible tone and text message to both supervisory and maintenance personnel. This not only saved manufacturing down time but allowed the maintenance individual closest to the failure to respond to the exact location of the machine that failed or was about to fail.